Company Information
KVK, has the position of being the undisputable leader of the mobile phone market in Turkey. KVK, together with the GSM operating services of Turkcell and its subsidiares, distributes mobile telecommunication and data products for leading global brands including Nokia, Blackberry, HTC and accessories with the brand name of "KVK Tools" . KVK also distributes SIM cards of Turkcell, the 5th fastest growing GSM operator in the world. With 3.500 sales offices, KVK has the widest distribution network in Turkey. KVK which has made "customer satisfaction first" its motto, also provides full after-sales support and technical services to its customers. Customer satisfaction takes precedence over all other issues and all KVK marketing strategie are structured according to this principle.
Our Mission
To provide leading and creative solutions in line with the changing needs of our customers.
Our Vision
To be a BRAND in mobile life with our products and service quality
Our Principles and Values
 |
To be innovative and creative. |
|
To make business in accordance with customer-oriented service approach. |
|
To keep in step with changing environment and improving technology. |
|
To create a strong cooperation with our providers, business partners and customers. |
|
To give utmost importance to team spirit. |
|
To serve with the vision of competitiveness and professionalism. |
|
To add value to the sector and national economy. |
Our Quality Policy
As KVK, our crucial target is to adhere the expectations of our customers and the innovations of telecommunications world. To reach this target, we have accepted the issues below as our duties:
|
To increase the activeness of our team and to incite their creativity, |
|
To preserve a continuously learning and interactive organisation with the contribution of all related business partners (our suppliers, customers and working team), |
|
To spread the Quality Management System model of on-going improvement and management with targets, to as many of our activities as possible, |
|
To execute a management system appropriate with the national and international laws related to our sector, |
|
To meet the requirements of our customers on time and completely, |
|
To measure the perceptions and expectations of our customers within periodic intervals, |
|
To improve our service quality within the framework of our resources, |
|
To take precautions in order to increase customer satisfaction. |
Our Goal
Goal of KVK is to meet the expectations of consumers in every field of mobile communication. Along with this goal, KVK has invested in technology and consumer satisfaction. It offers technology for the daily lives of consumers with its developed sales network, after sales services, and every kind of consulting services on technology and communication along with the international brands it offers and its KVK branded products. KVK presents today’s world of communication and technology to the consumer with its innovative and creative products and services.
Sales & Marketing
KVK has based its sales and marketing strategies on total customer satisfaction. It carries out these strategies successfully based on the trust it has built. KVK has created the widest dealer network towards attaining this goal. It also offers alternative channels in order to reach its consumers.
KVK cooperates with a dealer network of more than 3500 dealers all over Turkey, thus, offering its products to its customers with speed and efficiency. This step, taken towards total customer satisfaction, has created the widest dealer network in Turkey.
After Sales Services
|
The largest and leader mobile phone service organization in Turkey |
|
55% overall market share |
|
Over 600.000 customers annually basis |
|
11 major service centers scattered throughout Turkey |
|
Over 300 talented employees operating at European standards |
|
Approx. 1000 device collection points |
It’s a fact that excellence across our field of activities is a prerequisite for competitive strength in GSM service market. Ensuring high quality in everything we undertake is the basis for our main strategy. We are committed to exceeding customer expectations; we are dedicated continuously improving our service manner and processes. Indeed, effective quality approaches set beneficial goals, produce predictable and consistent services in every area of the business.
Milestones In Achievements (In Turkey)
|
2005: 4th in ranking of top 500 Information Technology companies |
|
2004: 24th Largest Company in the "Top 500 Private Companies of Turkey" |
|
2003: 1st in revenue growth in Turkey by Capital Magazine |
|
2002: 1st in ranking of top 10 Communications Wholesale Distributors |
|
2002: 5th in ranking of Dealer network sales revenues |
|
2001: 1st in ranking of Dealer network sales revenues |
|
2001: 6th in ranking of top 10 Communication Technology companies |
|
2001: 6th in ranking of top 500 Information Technology companies |
|
2000: 5th in ranking of top 500 Information Technology companies |
Prizes
|
First Prize, "Telecom End-User Equipment Category", in the "2000 Turkey Information Market Research" by Interpro Market Research Center, among the top 500 information companies |
|
Sponsor Special Award, "Those at the Top 2001 Handicapped" event, with the activity "Computer Training Class" for the handicapped within the scope of social responsibility |
|
Award by BUSIAD (The Industrialists and Businessmen Association of Bursa) in recognition of special achievements in January 2002 |
|
Press Advertisement Achievement Award, with "Best Love Story on the Internet", in the 13th Crystal Apple Advertisement Awards (2000-2001) organized by the Association of Advertising Agencies |
